![]() For example, customers can automatically send a welcome message when a new contact or a mobile number gets added. Salesforce users can easily build campaigns and automate messages through Workflow Rules. With Mercury SMS, teams get a text-enabled Salesforce allowing them to stay in touch with customers from first contact to point of sale and beyond. Unlock rich yet easy to use texting features This blog will go through the in’s and out’s of Mercury SMS for Salesforce and the benefits of a native CRM integration. Integrating text messaging into your CRM allows you to reach people how they prefer to communicate today-by text. The key to attracting and retaining more customers is through personalization and convenience. ![]() Sending the right message at the right time can significantly improve results. When it comes to reaching out to prospects and responding to customer requests, timing is everything. The team’s services complement our platform and extend our commitment to delivering exceptional mobile customer engagement for SMBs worldwide.” MessageMedia CEO Paul Perrett shared this about the acquisition, “We’re delighted to have Mercury SMS join MessageMedia. That’s why we’re pleased to have acquired Mercury SMS, a native Salesforce text messaging integration. With a 98% open rate, text messaging is the most efficient, affordable, and effective way to reach and engage your prospects and customers. ![]() Templated messages can include merge fields for more personalised communication, and they can also be sent automatically.If your team uses Salesforce, you can’t ignore SMS. Teams can build a library of SMS templates to use through Salesforce so that you don’t have to re-create frequently used messages every time. The message feed functionality is similar to texting on your own mobile device. Stay on top of messages through the SMS inbox and have a conversation with customers in ‘real time’. You can create leads, cases, campaign members and carry out field updates. SMS keywordsĪutomatically create and update records when an inbound SMS message matches a keyword. The key to attracting and retaining more customers is through personalisation and convenience. That’s why we are pleased to have acquired Mercury SMS, a native Salesforce text messaging integration. If your team uses Salesforce, you can’t ignore SMS.
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